If you have a complaint
At My Property Claim, we want every customer to have a good experience with our independent property insurance advice, survey and consultation services. If something hasn’t met your expectations, we want to hear about it so we can put things right.
How to raise a complaint
Contact us by phone or in writing with:
Phone: 03333 444135
Email: help@mypropertyclaim.co.uk
Address: My Property Claim Limited, 32 Roxburgh Close, Camberley, Surrey GU15 1AS
What happens next
We will acknowledge complaints within five working days and aim to provide a substantive response within twenty working days.
If you’re not satisfied
My Property Claim Limited is not authorised or regulated by the Financial Conduct Authority, so complaints about our services are not eligible for referral to the Financial Ombudsman Service. If we’re unable to resolve things between us, you’re welcome to contact Citizens Advice or Trading Standards for further guidance, or to seek independent legal advice.
