Our Processes

WHY CHOOSE US?

Most people go through a major property insurance claim once, maybe twice, in their life. We spent years managing building insurance claims professionally — now we put that expertise directly into your hands.

What we do:

  • Explain your policy in plain English, including what’s covered and what isn’t
  • Survey your property using thermal imaging, endoscopy and moisture mapping to properly evidence the damage and its cause
  • Provide a written report and recommended scope of works you can hand to your insurer yourself
  • Flag mitigation risks (contamination, asbestos, structural safety) early
  • Signpost you to trades, suppliers and specialists we trust for reinstatement work
  • Answer your questions as the claim progresses, so you know what “normal” looks like and when to push back

 

What we don’t do:

  • We don’t act as your agent or representative
  • We don’t correspond with your insurer or loss adjuster on your behalf
  • We don’t negotiate or settle your claim
  • We don’t receive or hold any of your claim settlement money