My Property Claim is an independent property insurance advisory service — we provide education, guidance, surveys and signposting to help you understand and run your own claim. We do not act as your representative, we don’t correspond with your insurer or loss adjuster on your behalf, and we don’t negotiate or settle claims for you.
We charge for the specific services you choose — for example a property survey, a consultation, or a report — rather than a percentage of your claim settlement, which is how traditional loss assessors are often paid. You’ll always know the cost of a service before you book it.
Yes — that’s the point. We arm you with the knowledge and documentation to do it well, but the conversations, correspondence and negotiation with your insurer remain yours. Many customers tell us this is actually less stressful once they understand what’s really going on and what they’re entitled to ask for.
Your insurer may ask you to source quotes yourself. We can’t do this for you, but we can help you understand what a proper quote should cover, flag hidden risks (asbestos, contamination, structural issues) a quote might miss, and point you toward trades and specialists we know handle this type of work well. You instruct and pay them directly — we’re not involved in that contract.
