Version 1.0
Last Updated: 24/08/2026
These Terms and Conditions (“Terms”) govern the supply of services by My Property Claim Limited (“MPC”, “we”, “us”, “our”).
By instructing us to provide any services, you agree to be bound by these Terms.
My Property Claim Limited provides independent property damage assessment, property surveying, restoration guidance and insurance navigation services to residential and commercial property owners.
Our services may include:
My Property Claim Limited is not:
We do not:
Any information provided by us is for guidance purposes only and should not be interpreted as legal, financial, insurance or regulatory advice.
We may:
We do not guarantee:
Policy interpretation remains the responsibility of the insurer and, where relevant, the courts.
We may inspect property using:
Our surveys are limited to the conditions existing at the time of inspection.
We cannot guarantee that all hidden damage, defects or contamination will be discovered.
We may provide written reports concerning:
Our reports represent our professional opinion based on available evidence at the time of inspection.
Reports should not be treated as:
The Client grants My Property Claim Limited a non-exclusive right to retain copies of reports, photographs, recordings and survey data for quality assurance, training, dispute resolution, professional record-keeping and legal compliance purposes.
We may provide guidance regarding:
Such guidance is advisory only.
The property owner remains responsible for deciding whether to undertake any works.
From time to time, we may introduce you to:
Any such introduction is provided as a convenience only.
You enter into any contract with a third party directly and entirely at your own risk.
We are not responsible for:
My Property Claim Limited may receive administrative, reciprocal marketing or referral benefits from certain contractors or specialists. Any recommendation is made in good faith, but the Client remains responsible for carrying out their own due diligence and deciding whether to instruct any third-party provider.
My Property Claim Limited does not receive commissions, success fees or payments from insurers in connection with recommendations made to Clients unless expressly disclosed in writing.
You agree to:
You remain solely responsible for:
Fees will be specified in:
Unless otherwise agreed:
We reserve the right to suspend services where payment remains outstanding.
Where you are a consumer and contract with us at a distance or off-premises, you may have cancellation rights under the Consumer Contracts Regulations 2013.
Unless you request otherwise, services will not commence until the cancellation period has expired.
If you request immediate commencement of services:
Where a survey or report has already been completed, cancellation rights may be reduced or lost in accordance with applicable law.
We may refuse to enter any property where:
Additional charges may apply where repeat attendance is necessary.
All reports, photographs, drawings, surveys, documents and materials produced by us remain our intellectual property unless otherwise agreed in writing.
Upon payment in full, you receive a non-exclusive licence to use our reports in connection with:
Reports may not be altered or reproduced for commercial purposes without our written permission.
Nothing in these Terms excludes liability that cannot legally be excluded.
Subject to the above:
Our inspections are non-destructive unless specifically agreed.
We cannot guarantee identification of:
Our total liability arising from any services supplied shall not exceed the greater of:
We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including:
If you are dissatisfied with our services, please contact:
My Property Claim Limited
Address: 32 Roxburgh Close, Camberley, Surrey GU15 1AS
Email: help@mypropertyclaim.co.uk
Telephone: 03333 444135
We will acknowledge complaints within five working days and aim to provide a substantive response within twenty working days.
We will collect, store, use and process personal data in accordance with:
In providing our services, we may collect and process:
We may process personal information for the purposes of:
We will not sell personal data to third parties.
We may share personal data where reasonably necessary with:
Any such sharing shall be limited to information reasonably required for the relevant purpose.
You acknowledge that surveys may involve the collection of photographs, thermal images, moisture readings, measurements and similar technical information relating to the property.
Such information may be included within reports and retained as part of our business records.
We will take reasonable technical and organisational measures to protect personal data against:
However, no method of electronic storage or transmission can be guaranteed to be completely secure.
We will retain information only for as long as reasonably necessary for:
Unless a longer period is required by law, survey records and reports may be retained for up to seven years following completion of our services.
Where applicable under data protection law, you may have the right to:
Further details regarding how we process personal data are set out in our Privacy Policy, which is available on our website or upon request.
These Terms do not confer any rights upon any person who is not a party to the agreement under the Contracts (Rights of Third Parties) Act 1999.
These Terms shall be governed by and construed in accordance with the laws of England and Wales.
Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may, at our discretion, appoint suitably qualified employees, subcontractors, consultants, surveyors, technicians or other service providers to perform all or part of the services on our behalf.
Where we appoint a subcontractor to assist in delivering services that we have contracted to provide, we shall remain responsible for the overall delivery of those services in accordance with these Terms.
Certain specialist services may require the involvement of independent professionals, including but not limited to:
Where such specialists are engaged directly by the Client, any contractual relationship shall be solely between the Client and the relevant specialist, and we shall have no responsibility for their acts, omissions, advice, reports, workmanship or fees.
The Client authorises us to share such information, documents, photographs, survey findings and property details as are reasonably necessary for any subcontractor or specialist to perform services connected with the Client’s instructions, subject always to applicable data protection legislation and our Privacy Policy.
No subcontractor, consultant, contractor or specialist engaged by us or introduced by us shall have authority to make representations, commitments or warranties on behalf of My Property Claim Limited unless expressly authorised by us in writing.
Except where prohibited by law, we shall not be liable for any loss, damage, delay, defect, negligence, professional error or omission arising from services provided directly to the Client by a third-party contractor, consultant or specialist whom the Client instructs separately, whether or not that contractor was introduced by us.
My Property Claim Limited
Address: 32 Roxburgh Close, Camberley, Surrey GU15 1AS
Email: help@mypropertyclaim.co.uk
Telephone: 03333 444135
Website: www.mypropertyclaim.co.uk
